What I always accept back
These are on me, whatever the reason and whatever it costs:
- You received the wrong product, strength or pack size.
- The pack arrived damaged, split, leaking or tampered with.
- The product is expired, or has less than three months of shelf life left when it arrives.
- The order never turned up (see the shipping policy).
Send a photo of the item and its outer packaging to support@wellkindpharmacy.com within 48 hours of delivery, along with your order number. I’ll arrange a replacement or a full refund including shipping, and I’ll pay for the return courier.
Changed your mind
That’s fine, within 7 days of delivery, provided the item is:
- Completely unopened, with the factory seal intact.
- In its original packaging, undamaged and unmarked.
- Not a promotional or free item.
Email me first to start the return. Parcels sent back without warning can’t be matched to an order. For a change of mind, the return postage is yours to cover; the refund covers the product price, and the original shipping charge isn’t refunded.
Exchanges
Anything faulty, wrong, damaged or close to expiry can be exchanged for the same item instead of refunded, whichever you prefer. I pay the courier both ways on these, and I send the replacement as soon as I’ve seen your photo.
Want a different pack size? Tell me before dispatch and I’ll swap it at no charge. After delivery, a sealed, unopened pack falls under the 7-day rule above: send it back, I refund it, and you order the one you actually wanted.
What can’t be returned
Safety rules and plain common sense mean I can’t resell any of the following, so they can’t be returned unless they fall under the first section:
- Any pack, strip or sachet that has been opened, or whose seal has been broken.
- Products with the batch label or expiry date removed.
- Items sent back more than 7 days after delivery without agreeing it with me first.
- Products damaged after delivery by heat, moisture or poor storage.
Simply not liking something isn’t a fault, but do tell me anyway. I’d rather know, and I’ll guide you better next time.
How to start a return
- Email support@wellkindpharmacy.com with your order number, what you’d like to return and why. Photos help.
- Within one working day I’ll reply with the return address and whether I’m covering the courier.
- Pack it the way it arrived, send it, and keep the tracking number.
- I inspect it on arrival and process the refund or replacement within 2 working days.
How refunds are paid
Refunds go back the same way the money came in, in the currency you were billed in.
- UPI or bank transfer (India): back to the same account or UPI ID, usually within 2 to 4 working days.
- Zelle or Cash App (USA): back to the same handle, usually within 2 to 5 working days.
- Card: reversed through the same provider; your bank may take 5 to 7 working days to show it.
- Cash on delivery (India): paid to a bank account or UPI ID you give me, within 3 working days of the return arriving.
I don’t charge restocking fees, and I don’t give store credit instead of a refund unless you ask for it.
Cancellations
Anything that hasn’t been dispatched yet can be cancelled free of charge. See the Cancellation Policy for the details and the cut-off.
Still unhappy
Reply to my email and say so plainly. There’s no escalation department here. It’s one person, so if the outcome didn’t feel fair, tell me and I’ll put it right.
- Email: support@wellkindpharmacy.com
- Phone: +91 93310 89185, Monday to Saturday, 10:00 to 19:00 IST