Straight answers to your questions.

No. There's no login and no password to keep track of. Add what you need, fill in your delivery details at checkout and that's it. Your order number is your reference from then on.

Your order is logged straight away and marked Processing, and a confirmation email with your order number lands in your inbox. I receive it at the same moment and reply with whatever your chosen payment method requires.

Yes, at no cost, as long as it hasn't been dispatched. Email or call me with your order number. Once a tracking number has been issued, it has to come back as a return instead.

Yes. I hold the stock myself, so that figure is what's physically on my shelf. If two people grab the last pack within moments of each other, I'll let you know straight away and refund you in full.

In India: UPI, bank transfer, cash on delivery or a payment link. In the USA: bank transfer, Zelle, Cash App or card. You choose at checkout and I send the details along with your confirmation.

For prepaid methods, within five working days of ordering, and your stock is held for you until then. For cash on delivery, you pay the courier when the parcel reaches you.

All orders are charged in the currency shown on the product and checkout pages, and refunds go back in that same currency.

Only to India and the United States. Everything leaves from where the stock is kept, in Jogeshwari East, Mumbai. If you're elsewhere, email me before you order.

India: 2 to 5 working days after dispatch. USA: 5 to 7 working days after dispatch. I hand orders to the courier within 1 to 2 working days of receiving them.

A flat ₹79 in India, free on orders over ₹1,499. A flat $14 to the USA, free on orders over $99.

No. Parcels are declared truthfully at their actual value, and any import duty that comes up on a US order is paid by me, not passed on to you.

Some items on the shelf can only be supplied against a valid prescription, and those can't be bought directly. Send me a photo of your prescription and I'll read it, tell you the total and arrange the rest by hand. Everything else can be ordered straight from the site.

Yes. Everything is sold sealed in the manufacturer's own packaging, exactly as it reached me. I never repack, decant, relabel or mix anything, and I check the seal, batch and expiry before every dispatch.

For everyday care items, message me with what's going on and I'll tell you honestly whether something here will help, whether a cheaper option does the same job, or whether you should get professional advice first. For anything that needs a prescription, I can't choose for you: bring the prescription and I'll supply what it says.

No, and that's deliberate. It's a small shop, and I'd rather show you nothing than show you ratings I invented. The figures on each product page are copied from the manufacturer's pack.

Yes, if it's sealed, unopened, in its original packaging and within 7 days of delivery. Wrong item, damaged, leaking or near expiry? Always, and I pay the courier both ways. Opened items can't come back, because a broken seal on something you take can never be sold to anyone else.

Two to four working days for UPI and bank transfers, two to five for Zelle and Cash App, and up to seven if your bank is slow reversing a card payment. Refunds return the way the money came, in the currency you were billed in.

One person, by hand. Every order is checked against the box before it goes out. No algorithm, no packing team.

One person, working alone. Not a company, corporation, chain or registered firm. There's no warehouse and no call centre. The stock is kept at the counter, and the same person checks and packs every order.