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Well Kind Pharmacy
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Policy

Payment Policy

Which payment methods work in your country, when the money actually changes hands, and how your order moves from Processing to shipped.

In short. You place your order, choose how to pay, and it’s logged straight away as Processing. I then send you the details for the method you picked. Indian orders are billed in INR, US orders in USD.

Accepted methods

What you see at checkout depends on which storefront you’re using.

India (INR)

  • UPI: GPay, PhonePe, Paytm or any UPI app
  • Bank transfer: NEFT, IMPS or RTGS
  • Cash on delivery: pay the courier on arrival
  • Payment link: card, netbanking or wallet, your choice

United States (USD)

  • Bank transfer: ACH or wire from your bank
  • Zelle: sent directly from your banking app
  • Cash App: sent to my Cashtag
  • Card: Visa, Mastercard or Amex via a secure link

How an order is placed

Checkout has three steps: your delivery details, your payment method, then a final review. When you press Place order, the order is recorded immediately and set to Processing, and you receive an order number like WKP-260801-12345.

A confirmation email reaches you straight away, and I receive the order at the same moment. From there I reply with whatever your chosen method needs: a UPI ID, my bank details, my Zelle or Cash App handle, or a payment link.

When payment is due

  • Prepaid methods (UPI, bank transfer, Zelle, Cash App, card): please pay within 5 working days of ordering. Your stock is held for you during that time.
  • Cash on delivery (India only): pay the courier when the parcel arrives. Please have the exact amount ready, as delivery agents rarely carry change.

If five working days pass with no payment and no reply, I release the stock and cancel the order (see the Cancellation Policy). Need more time? Just tell me and I’ll hold it.

Order status, step by step

  • Processing: the order has arrived and is with me. You can cancel or change it freely at this stage.
  • Packed: checked, sealed and labelled, waiting for courier pickup.
  • Shipped: handed over, with the tracking number emailed to you.
  • Delivered: the courier has marked it as received.

I email you at every change. There’s no login to remember and no account to create.

Currency and pricing

Each storefront has its own prices rather than converting one into the other, so what you see is what you pay. Indian orders are charged in INR, US orders in USD.

You can switch country from the footer at any point before checkout. The one you check out on sets the currency for your order and for any refund.

Prices may change without notice, but never after you’ve ordered. Your total is fixed the moment you place the order.

Receipts and records

Your order confirmation email serves as your receipt. It lists every item, the quantities, the shipping charge and the total in your currency.

Need it resent, or in another format for an expense claim? Email support@wellkindpharmacy.com with your order number and I’ll send it across.

Well Kind Pharmacy is run by an individual seller, not a registered company, so I can’t issue a company tax invoice or a GST credit note.

Payment problems

Transfer bounced, link expired, or money taken twice? Message me with your order number and the payment reference and I’ll sort it. Genuine duplicate payments are refunded in full, usually the same day I spot them.

Select your currency
USD United States (US) dollar
INR Indian rupee