Shipping Policy

Where I deliver

Well Kind Pharmacy delivers to addresses in India and the United States of America only. Every parcel goes out from where the stock is kept:

There’s no third-party warehouse and no drop-shipper. If you live outside these two countries, email support@wellkindpharmacy.com before ordering and I’ll tell you honestly whether I can reach you.

I can’t deliver to PO boxes, freight-forwarding lockers or military APO/FPO addresses, because those couriers won’t accept these parcels from an individual sender.

Dispatch times

Orders placed before 4:00 PM IST on a working day are usually packed that same day. Anything placed later goes out the following working day. I don’t dispatch on Sundays or Indian public holidays.

Because I hold the stock myself, the number on a product page is the number actually on the shelf. If a pack turns out to be damaged or close to expiry when I pack it, I’ll message you before shipping and offer a swap, a hold or a full refund. I never substitute quietly.

Delivery times and charges

Delivery times count working days from the day after dispatch, not from the day you order. Remote PIN codes and rural US routes can add 2 to 3 days. Weather, strikes and courier backlogs are beyond my control, but I’ll always share whatever I know.

Currency and how prices appear

The storefront detects which country you’re browsing from and shows Indian orders in rupees (INR) and US orders in dollars (USD). You can change this any time using the country switch in the footer. The whole site, including free-shipping thresholds and delivery times, follows your choice.

The currency you check out in is the currency you’re billed in. I don’t convert your total at the final step.

Customs and duties on US orders

US parcels ship from India and are declared truthfully, at their real value and with an accurate description of what’s inside. I never mark parcels as gifts or declare a lower value. That would be fraud, and it would also void the insurance.

Any import duty or customs charge that arises on a US order is paid by me, not billed to you. The price you pay at checkout is the full price of the order.

Customs can still hold a parcel for inspection. If that happens, I’ll share the tracking details and follow it up with the courier.

Tracking

Every order gets a tracking number by email as soon as the courier scans it, usually within a few hours of pickup. If 48 hours pass after your dispatch email and there’s still no tracking, message me and I’ll chase it the same day.

Mention your order number (it looks like WKP-260801-12345) in any message and I can pull up its full history straight away.

Lost, delayed or damaged parcels

• Damaged in transit: photograph the outer box and the product within 48 hours of delivery and send them to support@wellkindpharmacy.com. I’ll replace it or refund you in full.
• Shown as delivered but not received: let me know within 7 days. I’ll raise it with the courier, and if it can’t be found I’ll resend or refund.
• Stuck in transit: more than 10 working days in India, or more than 15 in the USA, counts as lost. Same outcome: a resend or a refund, whichever you prefer.

See the Returns & Refunds Policy for how refunds are handled.

Wrong or incomplete address

Couriers deliver to whatever is printed on the label. Please double-check your address, PIN or ZIP code and phone number at checkout. A phone number that picks up is what prevents most failed deliveries.

If a parcel comes back because the address was wrong or nobody could be reached, I’ll gladly resend it once you cover the second shipping charge, or refund the order minus the shipping I’ve already paid.

Noticed a mistake? Email me before dispatch and I’ll correct the label free of charge.

Questions

This is a one-person shop, so you’ll always get a real answer from the person who packed your parcel.

• Email: support@wellkindpharmacy.com
• Phone: +91 93310 89185
• Hours: Monday to Saturday, 10:00 to 19:00 IST